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Field Service Management/An integrated Approach., Merlin Stone, Anthony Wild/
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Field Service Management/An integrated Approach., Merlin Stone, Anthony Wild/ Arthur V. Hill, emne: organisation og ledelse, 200 kr. for alle tre bøger.
Merlin Stone, Antony Wild:
Field Service Management.
2 stk. haves.
Indhold/Contents:
1. Managing a changing service system.
2. The demand for service.
3. The customer information system.
4. Design, manufacture and reliability.
5. Marketing and service.
6. the service mix: customer satisfaction.
7. The service mix: product and price.
8. Operating methods.
9. Inventory management and control.
10. Targets and control systems.
11. Financial planning and control.
12. Productivity, performance and planning.
13. Organising for customer service.
14. Increasing productivity and profit.
Appendix: Third party maintenance.
Indbundet med omslag/hard back with cover, 243 sider/pages.
Gower, 1985, engelsk/english.
ISBN-10: 0566024772
ISBN-13: 978-0566024771
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Arthur V. Hill:
Field Service Management - An integrated approach to increasing customer satisfaction.
Indbundet med omslag/hard back with cover: 196 sider/pages.
McGraw-Hill, 1992, engelsk/english.
ISBN-10: 155623547X
ISBN-13: 978-1556235474
Indhold/Contents:
1. Introduction to field service management.
2. Field service strategy/competitive advantage.
3. Performance measurement for field service.
4. Service quality management/satisfaction.
5. Service call management/customer.
6. Service parts inventory management.
7. Service management information systems.
8. Interfunctional connections/ organization.
9. Advanced technologies for field service management.
References, Glossary, Index.
Please see photos for detailed contents.
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Emner: serviceforretning, vedligehold, kørende tekniker, servicevogn, reservedele, værksted, reparatør, reparationsværksted, reparationer, kvalitet, besøg lager, lagerstyring, informationssystemer, ERP, strategi.
Sendes gerne.
International customers please inquire about payment instructions and shipping possibilities.
Almost worldwide shipping, one book, or Stone + Hill, from 120 DKK with T&T
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