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ITIL® Practitioner Guidance (ITIL v3) First Editio, The Stationery Office,
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ITIL® Practitioner Guidance (ITIL v3) First Editio, The Stationery Office, emne: anden kategori, ITIL® Practitioner Guidance (ITIL v3) First Editio, The Stationery Office , emne: anden kategori
ITIL® Practitioner Guidance (ITIL v3) First Edition
Product details
Publisher ? : ? The Stationery Office; First Edition (January 25, 2016)
Language ? : ? English
Paperback ? : ? 176 pages
ISBN-10 ? : ? 0113314876
ISBN-13 ? : ? 978-0113314874
Item Weight ? : ? 1.64 pounds
Dimensions ? : ? 8.24 x 0.38 x 11.04 inches
NY
ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:
Focus on value
Start where you are
Progress iteratively
Be transparent
Keep it simple
Design for experience
Work holistically
Observe directly
Collaborate
It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.
The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.
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Sidst redigeret: 23.2.2025 kl. 12:36 ・ Annonce-ID: 2769506
